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Technical Support Specialist - JOTE001

Location: Mississauga

Job Type:
Full-time

Pay: 60-70K Depending on experience

Job Description

Our client is a leading provider of supply chain management software for the fulfillment, logistics and manufacturing industries. Our client develops and markets a software suite for managing the operations of mid-market warehousing and distribution companies. Their software offering includes Order Management, Warehouse Management, Transportation Management and Activity Billing.

Responsibilities

Provides technical assistance and software applications support to customers by performing the following duties. include the following. Other duties may be assigned as required.

  • Provide customer support and technical issue resolution via E-Mail, FTP, phone and other electronic medium.
  • Configure software to perform warehouse management and order management functionality.
  • Provide assistance to customers in the use of the systems and applications.
  • General understanding of Windows OS and Microsoft applications related to Cadre offered products.
  • General understanding of SQL databases, query tools and diagnostics.
  • Identify and correct or advise, on operational issues in customer computer systems.

Mandatory Skills:

  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Self motivated, detail-oriented and organized.
  • Experience with hardware and software issues and troubleshooting capabilities.
  • Proficient in Internet related applications such as VPN clients, E-Mail clients, FTP clients and Web Browsers.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Typing proficiency: 40-60 wpm

PLEASE NOTE:

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Only applicants who possess atleast the Mandory Skills will be considered.

To apply for this position please submit your resume to: apply@snowcapint.com

On the subject line of your e-mail you must only put the Job Title:

Technical Support Specialist - JOTE001

 
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