An effective manager pays attention to many facets of management, leadership, and learning within organizations. So, it’s difficult to take the topic of “management success” and say that the following ten items are the most important for management success. I will, however, suggest seven management success skills without which I don’t believe you can be a successful manager.
The most important issue in management success is being a person that others want to follow. Every action you take during your career in an organization helps determine whether people will one day want to follow you.
A successful manager, one whom others want to follow:
- Builds effective and responsive interpersonal relationships. Reporting staff members, colleagues and executives respect his or her ability to demonstrate caring, collaboration, respect, trust and attentiveness.
- Communicates effectively in person, print and email. Listening and two-way feedback characterize his or her interaction with others.
- Builds the team and enables other staff to collaborate more effectively with each other. People feel they have become more – more effective, more creative, more productive – in the presence of a team builder.
- Understands the financial aspects of the business and sets goals and measures and documents staff progress and success.
- Knows how to create an environment in which people experience positive morale and recognition and employees are motivated to work hard for the success of the business.
- Leads by example and provides recognition when others do the same.
- Helps people grow and develop their skills and capabilities through education and on-the-job learning.
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5 Reasons Why You Should Treat Your Candidates Like Customers
During the hiring process, it’s important to treat potential candidates as you would your customers. The market is competitive and you really can’t afford to not make the best impression every time, right? What this means is: respond punctually, be respectful, and help candidates grow through feedback even if you don’t decide to move forward with them. Need more convincing? Here are 5 reasons we think treating your candidates like customers is integrally important to the success of your business.
You are always selling something.
To your customers, you’re selling a product. To a candidate, your company is the product. Recruiters and Marketers have very similar jobs — to demonstrate that a product is interesting and unique by communicating effectively what the product is and inspiring interest in it. Whether or not the candidate is hired, recruiters are still the first point of contact a candidate will make with your company. Make it count by giving recruiters the tools they need to do the best job they can do. Value their position in the company and their impact to the bottom line.
Your reputation matters big time.
Brand reputation is crazy important. When you treat a candidate poorly during the hiring process, you lose the chance of making them a fan of your company and potentially, a customer. What is more, word-of-mouth is to the power of 1,000 these days thanks to social media. Poor hiring strategies coupled with a disgruntled candidate who decides to send out an unhappy tweet about your company, can mean devastating negative press for your brand. Be clear on your hiring strategy, act respectfully and professionally. It’s far easier to do this than to do damage control.
Ken Georgetti, president of the Canadian Labour Congress said:
“Canada’s economy is headed for a slow down, according to the Organization for Economic Co-operation and Development and other expert observers.
“That means unemployment will remain high at a time when the Employment Insurance system is failing workers who lose their jobs. That has to be fixed and the place to begin is with the next federal budget.”
CLC Senior Researcher Chris Roberts provided the following analysis:
“Canada’s job market continued to sputter in November. Having been essentially flat since July, employment fell for the second consecutive month. The labour market lost a net 18,600 jobs, with all of the reduction coming in part-time work, which fell by 53,300. Many of these part-time jobs were among the self-employed, with 27,500 jobs lost from last month. Full-time jobs rose by 34,600 in November, making up only half of October’s full-time job losses. The number of unemployed Canadians increased for the second straight month, climbing by 20,500 to 1,394,700. The unemployment rate rose to 7.4 % up from 7.3 % in October and 7.1% in September. While employment in manufacturing fell for the second month in a row (-7,300), job losses in November were concentrated in services (-43,900), particularly retail and wholesale trade (-34,100) and business services (-29,200).”
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